No. We offer fixed rates with no hidden fees or surge pricing. What you see is what you pay—your total cost is confirmed upfront.

We provide transfers throughout Cancún, Playa del Carmen, Puerto Morelos, Costa Mujeres, the Cancún Hotel Zone, and nearby areas. We also cover all regional airports.

Yes. If you cancel more than 24 hours in advance, you’ll receive a full refund. Cancellations between 12 and 24 hours before the service are eligible for a 50% refund. Cancellations made less than 12 hours in advance or no-shows are non-refundable.

For domestic flights, the maximum waiting time is 30 minutes after you contact us. For international flights, we wait up to 60 minutes after you notify us that you’ve cleared immigration. It’s essential to let us know when your flight lands and again once you exit immigration to activate the waiting time.